Helpdesk Website

[Hanso Amore]

I am working in a Software/PC Help Desk right now, and we are trying to get a website up where people can enter trouble calls and we can track the status and what not. Does anyone know where I can find a program that can help us with that or even a website template. Not looking for anything special, but if any of you have experience in the matter, Help a Brother out.

[OssMan]

reformat

[KYR]

Just so I'm clear, what you want is a template whereby a customer can enter a query onto a website, and then I assume be given a reference number so they/you can track their query?

Which then means you need a background process to (a) capture and forward the query onto you (your people to action) (b) enable a flag to the reference number generated so that all events relating to that query are logged to the same number (c) upload the event log back onto the query page (or a track & trace page on the same site) so that the customer can see it.

Am I on the right track?