Thread: Shitty Tech support
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Old 01-05-2007, 05:02 PM   #5
Kane Knight
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Quote:
Originally Posted by Boomer
I have never trusted tech support for almost anything. In recent memory, my only good experience with tech support occurred from Newegg, who upgraded my shipping for free because my package had been sent over the 48 business hour mark. I have never sent something in to get serviced, and to be completely honest, I would only trust myself to handle things like that. I know that is what a warranty is for, but I've always found it easier to try and deal with things on my own terms. I know not all things are fixable by users, but things like opening your PS2 to clean the laser or installing a replacement CD tray when my PS2 tray broke was always easy enough for me to understand and fix on my own.

But for something like that, I don't see how you could fix that yourself. So putting your trust into shitty tech support is frequently the only option.
The thing that annoys me is I only call when it's something I can't handle myself. I explain to them the problem, and they want to walk me through all these stupid steps I already did. It's like, honestly. If it was "rebooting the modem," I would have done it already.

I once had this problem with Dell. I had actually isolated the problem, but couldn't fix it. Yeah.
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