The crowd should be dictating heel/face positions to begin with. They pay the money, they should run the show. This is logic. You can't 'sell' good and bad guys like they're action figures. This is a user-creation nation now, if something sucks we will go elsewhere. WWE probably thinks they're in a position to shove a PG-rated DX and John Cena down our throats, and it has worked, but that won't last as long as they want it to. The biggest offense to me was taking Cena, who we made a face, and restructuring him as if the turn was their idea.
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