The polls are 50% fan and 50% pros, so they're obviously kayfabe. But it does give them a good idea of who is over with the fans at that time. And I think some of the pro's real opinions do come out on the show, but for the most part I assume they're told to either build, bury or be "meh" about who they're talking about.
Danielson lost all his NXT matches (won one on RAW), but always had a VERY strong showing and awesome matches. He was eliminated by management because he said that he was the one who deserved to be eliminated.
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