Try this:
http://www.p4c.philips.com/cgi-bin/d...n=SA2ARA16K/17
Please try the supplied software, Philips Songbird:
Install the software and run it with your player connected to your PC. You can download it under Software & Drivers section in our support website.
Click the Tool menu in the Philips Songbird and select "Repair my Philips GoGear", then follow the instructions to perform the repair process.