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I do mine through their website. Never had a problem with it. If you havent recently updated your security, they will make you do crazy shit. Generally, after the verification code, you are good to go.
I havent had mine for a while now, because I participated in the beta, worst decision ever. I was unable to connect to XBL for about 2 months, getting connected maybe once a week. I will never do another Xbox Beta.
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