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I tried again. This time, I went to "contact us", hoping to email someone and ask them to do it.
Instead, I had to select what the issue was from a drop down menu. This took me to a sub menu and then another sub menu.
When I finally had established that I wanted to turn off auto-renew, a little green button popped up at the bottom of the screen saying "Turn off auto-renew". So, I clicked it, thinking it would turn off auto-renew. Instead it took me to the page that has my account info which then lead back to the loop!
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