i dont think its reasonable to say they've lied in this instance. you have a guy who's struggling with a promo. you help him by giving him a detailed plan of action in a 1 on 1 setting. this is not the same as having a company wide edict where no one has a voice of their own. this isnt a guy who's begging to speak and being shut out.
i think you're caught up in the letter of the law and youve lost the spirit of it.
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