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I dunno, I think 911 ops are one of the highest stress/out rates of any job.
That and the guy was right, the job or 911 is to take someone to the nearest hospital capable of handling the problem, otherwise if he died in the amulence they would be liable by going to a futher away hospital. You can call the amulance company direct, rather then 911 (used to do this for my grandmother) then you can pick the hospital and it's still covered by insurance.
That being said, he still endedup and mass general.
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