I think they really pissed off the community by basically promising an add-on to V's single-player story that never came to fruition, and instead put all their efforts into releasing add-ons free to GTAO and going for the bigger cash grab by offering Shark Cards.
R* have brought their reputation on themselves, and The "Definitive" edition of the trilogy just showed they no longer give a single fuvk about their fans. I once thought nobody could out-greedy EA (SW: BF II with their infamous mtx loot boxes), then Bethesda came along (FO76), and now with the new editions of III/VC/SA, we see that R* clearly didn't have to pay the former War Drum Games, renamed Grove Street Games after being acquired, to buy them and have them hurriedly crap out the "definitive" edition games.
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