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1 million is way too generous of an estimate but Sony's poor handling of cross-platform play and PSN account stuff absolutely could have led to lingering negative effects going into the next Playstation console. Especially when you had Bethesda threatening to pull future multi-platform support for Sony consoles and Epic publicly blaming Sony for the Fortnite account controversy.
Main reason why PS4 has such a strong dominance over the Xbox One was due to the blunders Microsoft carried over from the Xbox 360 gen and the early blunders with the Xbox One. Combine that with Sony learning from their lessons with the PS3 and improving their rep, it turned what could have been a close XBox One vs PS4 race into a blowout win for Sony.
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