Shitty Tech support

[Kane Knight]

I'ma just repost what I wrote on GameFAQs. So if this seems familiar to anyone who actually posts there, apologies. But I'm not retyping it.

Okay, so I bought an S-Video cable for my 360, because I don't have Hi Definition, and S-Vid is generally at least marginally better. I plug it in. No picutre (Sound is still on). I return it, thinking that it is defective.

I get a second one. No picture. Still have sound. Return it, hoping it's not a problem for which I need to send the system back.

Third time. No picture. This time, I really check all the connections, and if I wiggle the connector that goes to the 360, I get picture. The problem is, this only works as a temporary solution. The picture will go away again, and I will have to physically manipulate the plug to get picture again.

I just spent 90 minutes on a phone call where the support person kept trying to tell me my problem was fixed because I now had picture. She didn't seem to understand that I had picture when I first called in, but would lose the picture quite often. I ran through the same steps thee times, and she was even baffled when I asked if she could transfer me to someone else. It took a couple minutes just to get through the spelling of my last name (which, for anyone keeping score, is 5 letters long).

In the process, she would often tell me to do things without explaining how. When I asked how, she would be lost, or sometimes give me the wrong explanation (She explained how to return the picture to its default settings wrong, without me even asking how to do it). Many of these steps were repeated multiple times (Go into your video settings was the most popular).

This may literally be the worst tech support call I have EVER made. It was incredibly frustrating.

Please tell me this is not a common thing. I got my 360 at Christmas time, and would hate to think that if I need it serviced again, I will have to deal with this kind of patent incompetence.