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Old 04-27-2011, 12:43 PM   #41
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ijust got off the blower with my bank and there monitoring the situation.
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I oughta buy a game from PSN when it's back up, then call Sony and say I didn't authorize it and get that game for free! That'll learn em.
yh sounds like a plan
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Old 04-27-2011, 03:29 PM   #42
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The odds of them getting my card and using it out of all the people in the world are pretty slim. "It'll never happen to me."
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Old 04-27-2011, 03:30 PM   #43
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If they got it they would have used it by now, right?
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Old 04-27-2011, 05:53 PM   #44
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If they got it they would have used it by now, right?
Not really. They'd be stupid to use them now with all the attention and they probably won't use them themselves, just well them underground and make money that way.

It could be years before they get around to charging something.
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Old 04-27-2011, 06:23 PM   #45
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Nah, considering the only card I've ever used on PSN is expired, they would need to use this data sooner rather than later. Besides, as someone pointed out: they have tens of millions of users data and it's probably some dickhead who doesn't even know how to apply it.

The main problem here is identify theft, yet that info is so widely disseminated, these sorts of stories don't bother me. I've ordered stuff off small companies on the internet routinely and those should be much more of a worry. Most likely all of our info has been bought and sold plenty of times without us being any the wiser.

In this day and age it's best to assume your info will be stolen at some point and just keep a close eye on your statements. Banks and credit card companies invariably refund you when there's an issue.
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Old 04-27-2011, 06:29 PM   #46
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Sony now hit with a class-action lawsuit over the debacle of waiting almost a week to inform people their credit card and other information was indeed stolen. The lawsuit isn't concerning the hacking aspect of the debacle or Sony shutting down PSN but the recent news of Sony knowing a week before telling anyone the information was stolen.

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Yes, this lawsuit has been filed on behalf of angry PSN users who have had their private and credit card information compromised during the attack on the service that has left it inactive since last week. Or as the lawyers more elegantly phrased it, "Failed to take reasonable care to protect, encrypt, and secure the private and sensitive data."

One of the attorneys who filed the suit (Ira P. Rothken) said that the firm brought this case to court on behalf of the consumers who have had their information compromised that want to know the full extent of the breach and just how Sony plans to remedy the situation.
http://screwattack.com/blogs/ScrewAt...d-against-Sony


Also related to the situation is Sony "reviewing" reimbursing paid accounts on PSN (PS+ or the DC Online game) but will not guarantee them actually doing anything regardless of how long PSN stays down.


Sony is now trying to distance themselves from yesterday saying they "confirmed information was stolen" to now "we didn't know information was actual stolen" due to the massive backlash they received from the report. The FBI is supposed to finish up their investigation on the hacking situation within the week and Congress might get involved.
http://screwattack.com/blogs/ScrewAt...nal-info-theft
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Old 04-27-2011, 06:39 PM   #47
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Sony has informed consumers who have used the PlayStation Network that much of their personal information has been stolen by a person or group of people who broke into the system and made off with the data. What Sony can't (or won't) tell us is whether our credit card information remains secure.

The number of Ars Technica readers who have had issues with their credit cards in the past few days, and have commented, e-mailed, or Tweeted about the issue, is alarming. We may be dealing with a coincidence in timing, but when your inbox is heavy with people saying they're fighting fraudulent credit card charges, it may be the first signs of fire somewhere in the smoke.

What people are saying

Complete PSN hack coverage:
PSN down due to "external intrusion," no news on fix, credit card security
PSN update: Sony isn't sure your credit card data is safe
Sony admits utter PSN failure: your personal data has been stolen
PlayStation Network hacked, data stolen: how badly is Sony hurt?
Ars readers report credit card fraud, blame Sony
Let's take a look at some of the comments and e-mails that have been sent to us. Some people are just now noticing the issues, while others noticed the fraudulent charges last weekend.

"My American Express card was compromised over the weekend," one commenter stated. "This card sits in a drawer in my house for emergencies, but I did use it once on my PSP for an account. Luckily American Express is very good at notifying me immediately after the first fraudulent purchase."

Another reader e-mailed with a similar story. "About two or three days ago, my bank notified me that I had gotten my own [credit card information] stolen, the one I use for my PSN account, and with it a ticket was purchased through a German*airline*for nearly $600," she told Ars. "They are still looking into the fraud charge meaning that right now I have a negative $500 in my account, with no good chance that I'll be getting that back any time soon."

Another reader had a similar issue. "I had a call from my credit card company trying to verify a purchase which ended up being fraudulent. Same card I use on Sony's network. They denied [the charge] and issued me a new card," the reader commented. "Might be coincidence, but with the other security gaffes recently, I'm guessing not. Not sure what my opinion of Sony is right now and what my future is with them."

Let's keep this ball rolling! "I also had an attempted fraudulent charge on my American Express card, about $8,000 going to some Japanese store. This all happened about when PSN started having trouble, so I'm betting this had something to do with it," another commenter said. "My advice: if you have your credit card info on PSN, watch your accounts like a hawk. I'm buying pre-paid cards from now on; you know, if I decide to ever spend money on PSN again."

Here's a response to a complaint of fraudulent charges in the comments. "Probably not a coincidence, I had the same thing happen this weekend. I got an Easter Sunday call from American Express about suspicious charges that began Saturday."

There are more, but they're all variations on a theme. All told, two dozen or so people have contacted Ars with reports of fraudulent or suspicious activity on their credit cards. It's still possible that this story simply caused people to take a look at their finances and find unrelated issues, but in many of the reports the credit card companies are reaching out to them with reports of abuse.

What can you do?

We contacted Sony for comment, but we're not holding our breath: the company has been famously reluctant to share information with angry gamers demanding disclosure. While the PlayStation Network remains down, you can do a search for past e-mails from Sony, sent when you've added funds to your account; this will tell you what credit card you have on file—and that's the card you need to be concerned about.

Be sure to watch your accounts, search for any suspicious activity, and you can contact your bank and ask for a replacement card. Call your financial institutions about fraud protection services, but be sure to research any for-pay solutions.

If you have had issues with your credit card since the PlayStation hack, let us know in the comments. The sooner we receive official word from Sony, the better for everyone.
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Old 04-27-2011, 06:51 PM   #48
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A. It's not a class action yet. They've filed for class action status. It hasn't been granted yet.

B. It's pretty premature, since no real damages have been shown yet. Compensatory damages for what? Changing your password? Ordering a new credit card? I'm not saying it's not serious, but I'm curious to see what sort of compensatory dollar amount is given to "private info." In reality though, the only "private info" would be passwords and CC info. Your name, email address, etc, isn't really private.
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Old 04-27-2011, 06:54 PM   #49
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A. It's not a class action yet. They've filed for class action status. It hasn't been granted yet.

B. It's pretty premature, since no real damages have been shown yet. Compensatory damages for what? Changing your password? Ordering a new credit card? I'm not saying it's not serious, but I'm curious to see what sort of compensatory dollar amount is given to "private info." In reality though, the only "private info" would be passwords and CC info. Your name, email address, etc, isn't really private.
True. Unless they can prove that anything has been taken, I doubt they'll have an issue in the US.

They will have an issue over here though. If any data is stored insecurely, we could give Sony a Ł5mil fine.
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Old 04-27-2011, 07:20 PM   #50
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A. It's not a class action yet. They've filed for class action status. It hasn't been granted yet.

B. It's pretty premature, since no real damages have been shown yet. Compensatory damages for what? Changing your password? Ordering a new credit card? I'm not saying it's not serious, but I'm curious to see what sort of compensatory dollar amount is given to "private info." In reality though, the only "private info" would be passwords and CC info. Your name, email address, etc, isn't really private.
It appears the lawsuit is more of Sony not being straight with its responses to the situation because Sony either waited days with no response or gave a vague response (ex. "maintenance", "external intrusion").

The whole lawsuit is probably going to be determined by what the FBI has for its results of the investigation since it will either prove what Sony has been saying or prove Sony really knew it lost the information and waited over a week to inform their customers.

There is even a few rumors of Sony using the downtime to add non-security features to PSN and don't want the public to know in case of more negative backlash (ex. in-game party chat).
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Old 04-27-2011, 07:33 PM   #51
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It appears the lawsuit is more of Sony not being straight with its responses to the situation because Sony either waited days with no response or gave a vague response (ex. "maintenance", "external intrusion").

The whole lawsuit is probably going to be determined by what the FBI has for its results of the investigation since it will either prove what Sony has been saying or prove Sony really knew it lost the information and waited over a week to inform their customers.

There is even a few rumors of Sony using the downtime to add non-security features to PSN and don't want the public to know in case of more negative backlash (ex. in-game party chat).
Even if it's about Sony's response, it still doesn't matter until there's damage. If the lawyers can't prove that Sony's late response actually caused harm to people, the suit will fall flat.

Basically the two theories are:

1. Sony was negligent in it's security, info was stolen.

2. Information was stolen, and Sony negligently waited to tell people about it


Either one of those theories will work. The issue is that a price tag has to be attached to the "harm." Thus far, all that has been confirmed as stolen is names, addresses, email addresses, and I think maybe passwords. The harm there is VERY small (granted multiplied by the affected base, it's bigger.)

Now if they can prove credit info was stolen, that's worth more. Even then though, the only way anyone is going to see a big payout is if someone can prove identity's were stolen, or credit cards were fraudulently used. I mean, yeah, Sony can definitely be found liable, that's not the issue. The issue is damages.
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Old 04-27-2011, 07:58 PM   #52
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Credit card companies refund fraudulent transactions anyway so I'm struggling to see what damages the public can actually claim out of that.
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Old 04-27-2011, 09:58 PM   #53
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I literally got the email from Sony 10 minutes ago
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Old 04-28-2011, 10:22 PM   #54
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I got it this morning...
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Old 04-29-2011, 02:34 AM   #55
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Angry
Sony have waddled onto their blog and said that personal info was stored in an unencrypted format.

Generally a stupid move as they can now be fined by the UK, max Ł5mil. Probably a few other companies with data protection laws too.
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Old 04-29-2011, 02:37 AM   #56
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Wow, encryption probably wasn't cost effective lol, they'll come and say in order to keep PSN free they couldn't afford encryption. That's some fucked up shit right there.
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Old 04-29-2011, 03:59 AM   #57
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Old 04-29-2011, 04:28 AM   #58
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I don't think I have used any active cards to purchase anything on PSN. I do have a Netflix account though.

Interestingly enough, I've had the failed login cues that don't work for a while, but I'm still able to get onto Netflix and use it.

I guess I'll just keep an eye on my statements. So far I don't know of any problems.
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Old 04-29-2011, 05:35 AM   #59
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Just a heads up, Xbox Live has had no problems.
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Old 04-29-2011, 06:00 AM   #60
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Just wait, PSN will be not be free in the future.
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Old 04-29-2011, 06:03 AM   #61
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And it will likely still suck monkey nuts.
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Old 04-29-2011, 11:11 AM   #62
#BROKEN Hasney
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Angry
It's alright guys, they don't have your full credit card details because PSN never asked for the CVV code on purchases.



O shit...
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Old 04-29-2011, 11:50 AM   #63
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Why have I still been able to use Netflix? When it cues me to sign in, it wasn't working but I just ignored it since it still let me use Netflix and I haven't been playing anything online lately.

I wouldn't have even known about this all if not for this thread. I never check the email I used for PSN
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Old 04-29-2011, 11:53 AM   #64
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I'm guessing the Netflix service isn't tied in with the Playstation Network, just the internet itself. It's probably the same reason you could receive PS Updates, set up a LAN, and I think browse the internet too.
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Old 04-29-2011, 12:05 PM   #65
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I haven't been able to use Netflix on mine
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Old 04-29-2011, 01:39 PM   #66
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I haven't been able to use Netflix on mine
so
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Old 04-29-2011, 02:12 PM   #67
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Quote:
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Just a heads up, Xbox Live has had no problems.
And I suppose it's because you pay for it right? Because nothing you pay for can ever get hacked or have downtime right? As a former WoW player, you should know that's not even true FA.
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Old 04-29-2011, 03:14 PM   #68
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I trust Microsoft's xbox to have better security than I do Blizzard's battle.net or WoW.
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Old 04-29-2011, 05:23 PM   #69
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Banks might potentially sue or try to reclaim losses from Sony due to people swapping for new credit cards.

A new card costing about $3-$5 to make and activate in the system with some estimates putting the total cost being close to $300 million for worst case scenario. This goes on top of "lost revenues" from the interest and charging rates because people are not using the cards.

http://kotaku.com/#!5796935/if-the-p...card-know-this
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Old 04-29-2011, 06:45 PM   #70
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Sony confirmed that CC information was encrypted and there is no evidence it was accessed. The sue happy people will have to sue the news sources who incorrectly claimed that the info had been accessed.
Quote:
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I trust Microsoft's xbox to have better security than I do Blizzard's battle.net or WoW.
Are you joking, have you seen the amount that people's hotmail accounts get hijacked.
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Old 04-29-2011, 07:02 PM   #71
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PSN back up in North America as of 11:33 gmt
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Old 04-29-2011, 07:06 PM   #72
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Not getting the 'Undergoing maintenance' message anymore but still won't sign in. Guessing it's 'on the way'.
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Old 04-29-2011, 07:08 PM   #73
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Quote:
Originally Posted by CSL View Post
Not getting the 'Undergoing maintenance' message anymore but still won't sign in. Guessing it's 'on the way'.
I've heard they're going to patch it so you have to update your password before you can sign on.
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Old 04-29-2011, 07:53 PM   #74
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Why are Xbox and Playstation owners competitive about their online service?
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Old 04-29-2011, 07:59 PM   #75
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It's kinda like "my dad is better then your dad!" kid shit. I don't really care either way, I barely use PSN, and I'm 98% sure that if I had live, I would barely use it as well.
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Old 04-29-2011, 08:32 PM   #76
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Im still getting the maintnance message
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Old 04-29-2011, 09:11 PM   #77
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I don't know what you guys are talking about, but I'm playing Black Ops right now.
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Old 04-29-2011, 09:29 PM   #78
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Still getting maintenance message
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Old 04-30-2011, 06:18 AM   #79
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Quote:
Originally Posted by Jeritron View Post
Why are Xbox and Playstation owners competitive about their online service?
The debate will rage on forever. My personal stance is that you have a right to be upset about personal info being stolen, but not about a free service going offline. PSN+ guys are free to be pissed off.
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Old 04-30-2011, 06:31 AM   #80
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Quote:
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Why are Xbox and Playstation owners competitive about their online service?
They have nothing better to do and think that their opinion matter.
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